- Dante virtual soundcard token manual#
- Dante virtual soundcard token software#
- Dante virtual soundcard token trial#
- Dante virtual soundcard token mac#
Refer to the product manual to check the configuration of the hardware.Check the internal routing of the Dante enabled device and ensure it’s configured to use Dante, (if applicable).Check the Dante enabled device is unmuted.
Dante virtual soundcard token software#
Check the machine running the Dante software is set to use the software as the default audio device for both Input and Output within the operating systems sound settings, (not applicable to ASIO mode).Check the audio software you’re using is configured to use the Dante software as the audio device within the applications audio settings.In this case, please refer to the user manual of that product. If the speaker symbol is grey, this suggests the receiving device is not correctly configured. Here you should see a green speaker symbol whilst audio is playing which indicates the presence of audio:Ī green speaker means that audio is being successfully received at the receiving device and audio should be present. If there is a green speaker on the Transmit tab but there is still no audio, navigate to the Receive tab for the receiving device.
If the speaker symbol is grey whilst audio is playing, this suggests that the transmitting device may not be configured correctly to send audio, is muted, or sending audio at a level less than -61dbFS. This means that the transmitting device is correctly configured and sending audio to the receiver:
Within this tab, when the transmitter is playing audio there should be a green speaker symbol which indicates the presence of audio. Within the Dante Controller, double click on the Transmitting device so that it brings up Device View and navigate to the Transmit tab. The Dante Controller offers a way of checking that audio is being sent and received from the transmitter to the receiver. Not hearing audio when the subscription status within the Dante Controller is successful can be caused by several factors.
Dante virtual soundcard token trial#
This document describes the conditions that the trial software is provided to you, and the conditions under which it can be used by you.įor those that are not able to join the preview program, a general release of M1 capable Dante Virtual Soundcard is expected in early 2022. Selected participants will be contacted and must sign a Field Trial Agreement. Apologies in advance if we are not able to include you. We are only able to accept a limited number into the trial program. Interested? Complete the application form at. Feedback is essential to speed the time to market. We are inviting applications from those customers with environments that are suitable to test an early preview of M1 capable Dante Virtual Soundcard. Confirmation that Dante Via is also M1 ready requires further validation, however customers may find that Dante Via already works on M1, dependent on the features they are using.
Dante virtual soundcard token mac#
Check if the PORT ASSIGN has been made correctly for non-Dante models.In November 2020, Apple announced both the release of macOS 11 (Big Sur) and new Mac computers that employ Apple Silicon, with the new M1 ARM SoC in lieu of x86 (Intel) processors.ĭante Controller, Dante Virtual Soundcard and Dante Via are fully supported on Intel based Mac’s running macOS 10.14, 10.15 and 11.ĭante Controller formally supports the Apple M1 ARM SoC (Rosetta only).ĭante Virtual Soundcard requires more significant work and is not expected until early 2022. Check if all the IP addresses are in a compatible range. Check if some other consoles or software are already controlling the devices. Test with a different switch, or disable IGMP Snooping if you know how. In some rare cases (depending on switch type and device firmware versions) this can block the control data while allowing audio. Check if the network switch is using a feature called “IGMP Snooping”. The IP address for MIXER CONTROL must be in a different subnet (number range) to the IP address for DEVICE CONTROL. Check the Device ID begins with “Y0**”, where ** is a hexadecimal number between 01 and FF. Check the device firmware is up to date (v4.1 or newer for CL/QL, v1.7.34 or newer for ULXD4, v1.1.15 or newer for QLXD4, 1.16.11 or newer for AXT400). Check the IP address used by the Shure receivers: DEVICE UTILITIES->NETWORK->SHURE CONTROL->NETWORK. If audio is working well but the console is still unable to control the Shure receivers: Please refer to the respective video or documentation guide for the setup.